Terms & Conditions

By using http://www.furniture-revolution.co.uk you (the user) agree to be bound by the following terms and conditions. These terms maybe updated from time to time without notice. So check back periodically. Use of the website after http://www.furniture-revolution.co.uk has updated the terms constitutes acceptance of the latest terms. Accuracy Whilst every effort has been made to present our products accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.

What happens when you place an order? After you have submitted your order we will send you an order confirmation email and we will then send you a further email when we despatch the goods at this point unless you have cancelled the order or unless for some reason it has been rejected the contract of sale between both parties will have been made. 

Returns/ Guarantees Policy If you are not satisfied that the product is as described or is damaged in any way please let us know within three working days by email or telephone. You'll then have up to 90 days to return the item. Please see our 90 Day Money Back Guarantee & Returns Policy for the full details. Change of heart If you have a change of heart you must first email us at sales@furniture-revolution.co.uk and our customer service representative will return your email within one working day. All products returned because of a change of heart must be returned in perfect resalable condition It must not be damaged or scratched in anyway and anything containing any software must have the software in original packaging and must be unopened. If any of these conditions are not adhered to we have the reserve the right to refuse a refund. Under the European Distance selling Regulations, customers in the European Union that cancel a contract for purchase of an item(s) within 7 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you provided the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded. Where we collect an item from you, we reserve the right to recover the costs of collection from you. 

Availability As ordering the right quantity is not an exact science we will occasionally sell out of a product. In the unlikely case that a product becomes unavailable after you have placed your order we will refund you accordingly. If the unavailable item was part of an order then we will complete the rest of the order and also refund the delivery charge as an apology for any inconvenience caused. 

Complaints At Furniture Revolution we value our customers and their opinions, we take great care to make sure our customers have a happy experience while shopping at http://www.furniture-revolution.co.uk and if for some reason you're not happy with anything please email us at sales@furniture-revolution.co.uk and our customer services will be happy to help. Use of the Website The user acknowledges that they use the website and any content or services listed available or accessible through it entirely at their own risk. 

PRIVACY STATEMENT 

http://www.furniture-revolution.co.uk takes the privacy of its customers seriously and is committed to the following policy: - 

The information you provide In using the http://www.furniture-revolution.co.uk web site you will be asked at various stages to provide us with information about yourself, about the person for whom you are purchasing a gift and your financial details needed to process payment for the goods you order. This will predominantly take place in the 'check out' procedure. The only information collated will be that to http://www.furniture-revolution.co.uk to process your order. You will also be asked for information about yourself when you are registering. This information will be collated in an online form. We do not sell, trade, or rent your personal information to third parties. 

What we use the information for The information you provide to us is used so that you the customer can get the most out of the http://www.furniture-revolution.co.uk experience. We also use your information to process your order; giving delivery details to our suppliers and processing payment through our secure banking facility. If you require any further assistance with regards to matters of privacy, then please do not hesitate to contact our contact us. If you wish to unsubscribe from receiving any marketing information from http://www.furniture-revolution.co.uk then please e-mail sales@furniture-revolution.co.uk 

Consent By disclosing information to us in using this web site, you consent to the collection, storage and processing of that information by http://www.furniture-revolution.co.uk in the manner as set out in this policy. By signing up to http://www.furniture-revolution.co.uk special offers and newsletters with your email address you consent to receive communication from us about our latest products and special offers, which we think maybe of interest to you. The information may also be used to notify you of products and services of carefully selected third parties, which we think may be of interest to you. I hope this helps, if not please contact us. 

90 day money back retuns guarantee At http://www.furniture-revolution.co.uk we want you to be happy with your purchase, so if you are not satisfied that the product is as described or is damaged in any way please contact us within three working. You'll then have up to 90 days to return the item. We will do our best to replace the item or offer an alternative within 7 days. If no alternative is available or you're still not happy we will refund your offer with no quibbles providing they are returned in perfect condition, unused and with their original packaging . Reimbursement will be made to the purchaser within 7 days after we are in receipt of the products. 

How do we return it? Simply contact us and our customer service representative will return your email within one working day giving address details etc and guiding you through the returns process. 

Postage and Returns If you return an item because it's faulty or defective we will be happy to refund the postage costs at the Post Office second class rates. If you're returning the item through a change of heart we will not refund any delivery or return postage charges. We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery. I hope this helps, if not please contact us.